 | Terms And Conditions |  |
| About Us Rosalind Woods have been making fantasy dresses, knickers, schoolwear and nightwear since 1984. Ou r team is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us on sue@Boutique.co.uk |
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Mastercard, Visa, Visa Electron, Solo and Maestro cards and also Paypal payments. You may send your credit card information via phone, fax, post or you can order securely from this website.
If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars, Euros or your own currency.
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Shipping And Handling Please ensure that you have given the correct Delivery address details. We cannot be held responsible for loss or delay to parcels as a result of an incorrect or incomplete address being given on the order. If you do spot an error after placing your order, please email us at sue@boutique.co.uk with the correct information.
Garments are packed in either a secure polythene mailing bag or a brown heavy duty mailing bag, depending on the bulkiness of the items ordered.
We aim to keep packages as discreet as possible. We do not print our company name or any identifying marks, except for our P O Box return address in case of any problems with delivery.
Shipping charges are based on order value and estimated parcel weight. Postal services are either standard 1st or 2nd class packet post for UK shipping, and standard Airmail packet post for all international shipping. Orders over £1000 in value will be sent using Parcel Force 3-day service within the UK, or Parcel Force Global Priority to international destinations. These packages will be tracked and insured.
If you require any other delivery service or Courier, please contact us at time of ordering. - the price for these services will be calculated on a case by case basis, and will depend on the weight and parcel size of the completed order. We reserve the right therefore to request addirtional payment towards the cost of postage once the order is ready to be despatched.
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Delivery Schedule All items are made individually to order - we don't keep stock. Even so, we aim to despatch your order within 10 working days, however please allow up to 28 days for delivery, particularly at busy periods.
If you are concerned about progress with your order for any reason please feel free to contact us.
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| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us on sue@Boutique.co.uk, alternatively, you can call on +44 (0) 1260 295888 or fax +44 (0) 1260 295200, or you can write to us at: PO Box 20, Congleton, Cheshire CW12 1UP, UK |
Privacy Policy Rosalind Woods do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy All our garments are made individually to order which is how we are able to offer such a huge range of styles, fabrics and colours - we do not pick items from stock, as every item is made to your own size, fabric and colour specification.
Standard sized items within 7 days of date of despatch from our premises can be exchanged or refunded on the understanding that it is clean, unused and in a new condition. A restocking charge of 40% will be made, therefore the maximum refund value is 60% of the cost of the returned item (not including postage & packing). If a replacement item is required or requested, this will be charged at 40% of the catalogue price.
Sadly we cannot give refunds on "Sale" items or "made-to-measure" items, although we will of course alter items returned to us to ensure a perfect fit (at NO CHARGE if we are at fault). A reasonable extra charge will be made where a client's own information is at fault. As made-to-measure items are truly bespoke, each case will be dealt with on an individual basis.
Also, due to health and hygiene reasons we are unable to give refunds on knickers. Replacements will be charged at full cost if the customer's own information is at fault and provided the originals are returned to us in a clean unworn condition. If our own information is at fault we will supply replacements free of charge.
In any event, PLEASE TELEPHONE US FIRST on 01260 295888 or email us at sue@boutique.co.uk if you are unhappy with any item, or if you wish to return any item for alteration. Returns address: R Woods Ltd, P O Box 20, Congleton, Cheshire CW12 1UP.
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Embrace your feminine desires with Rosalind Woods. Your Dreams - made to measure |
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